Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Qohina. By placing an order with us, you agree to the terms set out below.

1. Shipping Coverage

Qohina currently ships orders to addresses located within India only. At present, we do not offer international shipping. We reserve the right to modify, expand, restrict, or discontinue shipping services to any location at our sole discretion.

2. Order Processing

Orders are generally processed within 1–2 business days after successful confirmation of payment and order verification.

Processing times may vary due to factors including, but not limited to:

• High order volumes or promotional periods;
• Public holidays or weekends;
• Product availability;
• Payment verification requirements; or
• Other circumstances beyond our reasonable control.

An order shall be considered processed only after it has been accepted and handed over to the designated shipping or courier partner.

3. Shipping Methods and Estimated Delivery Timelines

The following delivery options may be available, subject to the delivery location and courier serviceability:

Standard Shipping

Estimated delivery time: 5–7 business days after dispatch.

Express Shipping

Estimated delivery time: 1–3 business days after dispatch, subject to availability and applicable additional charges.

All delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary depending on the delivery location, courier operations, weather conditions, public holidays, regulatory restrictions, or other circumstances beyond Qohina's reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed. Shipping charges may vary depending on factors such as the delivery location, order value, shipping method selected, and applicable promotional offers.

Qohina reserves the right to revise shipping charges from time to time without prior notice. Any applicable charges communicated at the time of placing the order shall apply to that particular order.

5. Order Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation through the contact details provided at the time of placing the order. Where applicable, the confirmation may include tracking information.

Tracking information is provided by our courier or logistics partners and may take some time to become active after dispatch. Qohina shall not be responsible for delays or inaccuracies in tracking updates provided by third-party courier partners.

6. Packaging

All Qohina jewellery is packaged with reasonable care and appropriate protective materials to help ensure that products reach customers in good condition.

We endeavour to use environmentally responsible and eco-friendly packaging materials wherever reasonably practicable. Packaging design and materials may vary depending on product requirements and availability.

7. Delivery and Receipt of Orders

Deliveries shall be made to the shipping address provided by the customer at the time of placing the order.

For certain high-value orders, the courier partner may require a signature, OTP, identification, or other verification at the time of delivery. The customer or authorised recipient must comply with such verification requirements to receive the shipment.

Once an order has been successfully delivered and acknowledged in accordance with the courier partner's delivery procedures, Qohina shall not be responsible for any loss, theft, or damage occurring thereafter.

8. Customer Responsibility for Shipping Address

Customers are responsible for providing complete, accurate, and current shipping information at the time of placing an order.

Qohina shall not be liable for delays, failed deliveries, additional charges, or loss of shipments resulting from:

• Incorrect or incomplete addresses;
• Incorrect contact details;
• Failure of the customer to accept delivery;
• Failure to provide required verification; or
• Any other information provided incorrectly by the customer.

Where an order has already been dispatched, changes to the shipping address may not be possible.

9. Delivery Delays and Unforeseen Circumstances

While we make reasonable efforts to ensure timely delivery, Qohina shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier or logistics delays;
• Natural disasters or adverse weather conditions;
• Strikes, labour disruptions, or transportation issues;
• Government actions or regulatory restrictions;
• Public holidays;
• Civil disturbances; or
• Other force majeure events.

In such circumstances, delivery timelines may be extended without any liability on the part of Qohina.

10. Damaged, Missing, or Delivery-Related Issues

If you receive a damaged package, an incorrect product, or experience any other delivery-related issue, you must contact our customer support team as soon as reasonably possible and, in any event, within 7 days of the delivery date or expected delivery date, as applicable.

Please contact us at support@qohina.com and provide relevant details, including your order number and supporting photographs or other evidence, where applicable.

Failure to report an issue within the specified period may affect our ability to investigate and resolve the matter. Each case will be assessed in accordance with our applicable policies and the circumstances of the claim.

11. Undeliverable or Returned Shipments

If an order is returned to Qohina due to an incorrect address, refusal to accept delivery, repeated unsuccessful delivery attempts, or any other reason attributable to the customer, additional shipping or handling charges may apply for reshipment.

Any refund or cancellation related to an undeliverable order shall be subject to Qohina's applicable cancellation, return, and refund policies.

12. Amendments to This Shipping Policy

Qohina reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice. Any revised policy will be effective from the date it is published on our website.

Customers are encouraged to review this Shipping Policy periodically to remain informed of any updates.

13. Customer Support

For any questions, concerns, or assistance regarding shipping or delivery, please contact our customer support team:

Email: support@qohina.com

We will make reasonable efforts to respond to customer queries and resolve shipping-related concerns in a timely manner.