Return & Exchange

Return, Refund, and Exchange Policy

At Intaara, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer returns, refunds, and exchanges under the following terms.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Time Frame: Items must be returned within two days of the delivery date.

  • Condition: The item must be unworn, in its original condition, with all original packaging, tags, certificates, and receipts intact.

  • Non-Returnable Items:

    • Custom or personalized jewelry (e.g., engraved pieces).
    • Items purchased on final sale or clearance.
    • Earrings (for hygiene reasons).

Please note that items showing signs of wear, damage, or alterations by a jeweler other than [Your Jewelry Website Name] will not be accepted for return.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [Insert Email Address] with your order number and reason for the return. We will provide you with return instructions, including a Return Merchandise Authorization (RMA) number.

  2. Pack the Item: Securely package the item in its original packaging, including any certificates, and include a copy of your invoice or proof of purchase. Clearly write the RMA number on the outside of the package.

  3. Ship the Return: Ship the return using a trackable and insured shipping method. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped or damaged product). We are not responsible for items lost or damaged during return shipping.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within [Insert Number] business days. The refund will be credited back to your original payment method (e.g., credit card or PayPal). Please note that it may take additional time for your bank or credit card provider to process the refund.

  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error. If you received free shipping on your order, a shipping fee may be deducted from your refund amount.

  • Rejected Refunds: If the returned item does not meet our return criteria, it will be returned to you, and no refund will be issued.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or product, please contact us at [Insert Email Address] within [Insert Number] days of receiving your item.

  • Availability: Exchanges are subject to product availability. If the requested item is not available, you may choose to receive store credit or a refund.

  • Condition: Items must meet the same return eligibility criteria as outlined above.

  • Process: Once we receive the returned item, we will send the replacement product within [Insert Number] business days, subject to availability. You may be responsible for additional shipping charges on exchanged items.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [Insert Number] days of receipt at [Insert Email Address] with details and photos of the issue. We will arrange for a return or replacement at no additional cost to you.

6. Custom and Personalized Orders

Custom and personalized jewellery, including engraved items and special-made-to-order pieces, are non-returnable and non-refundable. We encourage customers to review their custom order details carefully before confirming the purchase.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return once the returned item is received and approved. A gift certificate will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

8. Contact Information

If you have any questions or concerns regarding our Returns, Refunds, and Exchanges Policy, please contact us at:

support@intaara.com